Aarcade runs without phones and it runs well. We are an internet company and we believe strongly in the internet as a superior global communication tool. This key business approach plays a major role in allowing our small team to,

• Provide greatly reduced product and service pricing
• Maintain scheduling for existing projects and new enquiries
• Maintain record keeping for all correspondence
• Accurately contain product and service costs
• Work internationally, independent of time zones
• Provide support to all customers equally and fairly

For the same reasons, Aarcade does not attend meetings, either in person or online.

This approach to support communications is common for many online companies, including Big Cartel, and it continues to work successfully for us and all of our customers.

Furthermore it is officially part of our policies and, as such, no exceptions will be made.

I have no web experience and would feel more comfortable talking to someone

Our products, services and support are designed for you. In fact, we formed our team around the core idea of delivering powerful tools to individuals and small businesses without any web experience.

Our easy to use products, extensive clearly-worded support articles and personal responses to support inquiries have enabled hundreds of inexperienced web users to install and customise their Big Cartel theme and shop content with ease.

Unlike a phone call, our support articles and email responses provide you with a fixed detailed reference – often with screenshots and/or examples – to work through at your own pace and return to as needed.