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Contact Aarcade Support

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What can we help you with?

Please click this link for customisation information.

Please review the FAQs before contacting Aarcade Support. These articles provide answers to the majority of pre-purchase questions that are submitted to us via this form.

If you are waiting for delivery of your order, please review the article I have not received confirmation or delivery of my order before contacting Aarcade Support.

This is a theme enquiry
Before contacting support, please make sure that you have read all of the getting started article, as it provides a complete introduction to your theme and answers the majority of enquiries submitted to us via this form.

This is a template enquiry
Before contacting support, please make sure that you have read all of the installation instructions provided on the template product page or in the readme.html file of your download.

This is a theme enquiry
Before contacting support, please work through the entire article I think my Big Cartel theme is broken as solutions to the majority of issues submitted to us via this form can be quickly fixed by doing so.

This is a template enquiry
Before contacting support, please work through the entire article I think my Big Cartel page template is broken as solutions to the majority of issues submitted to us via this form can be quickly fixed by doing so.

You must have an active Domain & Email For Big Cartel subscription to have access to Aarcade's domain and email management services. You can purchase this service in our shop.

Your Name
Your Email Address
Your URL
Please enter the URL of your Big Cartel shop. For example: http://my-shop.bigcartel.com
If you do not have Big Cartel yet, please enter "NA" and refer to I don't have Big Cartel yet, how do I get started? for more information.
In maintenance mode
Temporary Admin Password
If you want us to troubleshoot an issue with your shop, you must provide a password for your shop login.
Your Subject
Please include your order number or ID (if available) in the above subject.
Your Message
Please be as detailed as possible. We need sufficient and clear information to be able to assist you.