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Contact Aarcade Support

We're currently closed for the weekend. Your message may not be reviewed until we're back next week - Monday 10:00am PDT.

What can we help you with?

Please review the Pre-Purchase FAQs before contacting Aarcade Support.

If you are waiting for delivery of your order, please review the article I have not received confirmation or delivery of my order? before contacting Aarcade Support.

Please click this link for theme customisation information.

If you have a question about customising your Aarcade theme beyond the in-built theme features, please click this link for theme customisation information.

Solutions to the most common theme issues are detailed in the support article I think my Big Cartel theme is broken. Please review this article thoroughly before contacting Aarcade Support.

You must have an active Domain & E-mail For Big Cartel subscription to have access to Aarcade's domain and e-mail management services. You can purchase this service in our shop.

Your Name
Your E-mail Address
Your URL
Please enter the URL of your Big Cartel shop if you have one. For example: http://my-shop.bigcartel.com
In maintenance mode
Temporary Admin Password
If you would like Aarcade to troubleshoot your issue, please provide a temporary password to allow us to access your shop admin area. Alternatively, you can take your shop out of maintenance mode.
Your Subject
If you have an active order, please include your order number or ID in your subject.
Your Message

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    Can't find the answer to your query? Send a note to Aarcade Support and we'll be happy to help you.