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How do I access my email with a desktop application?

Filed in Domain & Email

Please note that Aarcade custom domain and email services are only available with an Aarcade Domain & Email Plan.

Which Application?

Please read the support article Which desktop application should I use to read and manage my email? for our recommendations on email desktop applications.

Have you integrated your Aarcade email with a cloud email service?

If you have integrated your Aarcade email with a cloud email service like Gmail, Outlook (Outlook.com, not Outlook the desktop email application) or Yahoo, do not refer to the following sections of this support article.

Instead, please refer to the last section Set up complete of the support article How do I integrate my Aarcade email with my Gmail, Outlook, Yahoo or other email service?

POP or IMAP Protocol

Aarcade email supports both POP and IMAP protocol. Please read the support article What is the difference between POP and IMAP, and which one should I use? to decide which is best for you before proceeding with the following instructions.

You can use the following information to set up your email access with most popular email desktop applications. This is generally done by proceeding to the Preferences, Settings or Tools section of your email application and using the add account function.

If you have just transferred your domain and email to Aarcade, and already have the account set up on your application, you must back up the account, delete it and create the account from scratch with the following settings.

Account Type (also called Protocol) POP3
Incoming Mail Server pop.your-domain.com
Incoming Mail Server Options Use SSL: No (uncheck)
Port: 110
Outgoing Mail (SMTP) Server smtp.your-domain.com
Outgoing Mail (SMTP) Server Options Use Authentication: Yes – select “password” as authentication type
Use SSL (aka TLS or STARTTLS): No (uncheck)
Port: 25 or 587
Try 25 first. If you encounter problems sending mail, enter the alternate port, 587.
User Name
(also called Account Name)
username@your-domain.com
i.e. your full email address (including @your-domain.com)
Email Address username@your-domain.com
i.e. your full email address (including @your-domain.com)
Password your email password as provided by your Aarcade contact or Aarcade support
IMPORTANT: If you changed your password via your webmail interface, as recommended by Aarcade Support, then use your new password here and not the original one provided by Aarcade
Account Type (also called Protocol) IMAP
Incoming Mail Server imap.your-domain.com
Incoming Mail Server Options Use SSL: No (uncheck)
Port: 143
Outgoing Mail (SMTP) Server smtp.your-domain.com
Outgoing Mail (SMTP) Server Options Use Authentication: Yes – select “password” as authentication type
Use SSL (aka TLS or STARTTLS): No (uncheck)
Port: 25 or 587
Note: Try 25 first. If you encounter problems sending mail, enter the alternate port, 587.
User Name
(also called Account Name)
username@your-domain.com
i.e. your full email address (including @your-domain.com)
Email Address username@your-domain.com
i.e. your full email address (including @your-domain.com)
Password your email password as provided by your Aarcade contact or Aarcade support
IMPORTANT: If you changed your password via your webmail interface, as recommended by Aarcade Support, then use your new password here and not the original one provided by Aarcade

Unencrypted email connections

Your webmail and email servers do not operate over an encrypted connection. This may generate a warning message when applying the settings above in your preferred email application. For more information, please refer to Unencrypted email connections and maintaining email security.

SMTP – Issues with sending email

If you are having problems connecting to the SMTP and sending email messages using the above settings (be sure to try both port settings), the provider of your internet connection at your particular location is most likely blocking remote SMTP connection. In this case, contact your internet service provider and ask them for their customer SMTP settings for sending email. You can then apply their SMTP settings instead of those listed above (only replace the outgoing SMTP settings, not the incoming POP or IMAP settings).

Note that your emails will still be marked as delivered from your custom domain email address, regardless of which SMTP you use.

Keep A Local Copy – For IMAP Protocol

Using the IMAP protocol means that you are managing your email messages directly on your email sever via your desktop application. However, most desktop applications will allow you to keep a copy of all email messages on your computer. Please ensure this setting has been activated. This will allow you to access messages while offline and also provide an additional measure of back up data protection.

IMAP Keep Copies In Apple Mail

From the "Accounts" section of Mail Preferences: select the account, select the "Advanced" tab, ensure that "Keep copies..." is set to "All messages and their attachments", save changes

Thunderbird IMAP Keep Local Copy Of Messages

From "Tools" > "Account Settings...": select 'Synchronisation & Storage' under your email account, ensure "Keep messages for this account on this computer' is checked, ensure other settings are as shown and click "OK"

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